Shipping policy

UK delivery

At present we are only shipping inside the UK (England, Wales and Scotland), we may expand further to Europe and eventually the rest of the world in the future. If you are based outside the UK and would like to make a purchase from our online store, please contact us via email at hello@dramante.co.uk and we can discuss any further requirements.

Shipping charges

Any shipping charges will automatically be calculated at the checkout stage, the cost will depend on how many quantities you purchase and where in the UK you are based, for example, if you are in based in the Highlands region of Scotland, the shipping rate will increase compared to the rest of the UK. Shipping charges start from £4.99 for the rest of England, Wales and mainland Scotland. Next working day delivery (Monday to Friday only, excluding bank holidays and weekends) is also available for £9.99, this option can be selected during checkout. 

Delivery

Once an order has been placed and shipping has been confirmed, we will try our upmost to deliver the package to you within 5 business days. It could be with you before this timeframe, we only advise 5 business days as an average. Longer delivery timescales may be due to a number of reasons such as delays on the courier’s part. If this was to occur, we will do everything in our power to put it right, but if you still haven’t received your order after 5 business days from receiving your order confirmation please contact us at hello@dramante.co.uk and we will investigate this for you and get back to you as soon as possible.

When the product is delivered if it involves alcohol then the recipient must be over 18 years of age and be in a position to present photographic identification as proof to the delivery driver. If you cannot show proof, the delivery driver may refuse delivery of your product. If we have to reschedule multiple deliveries the customer will be required to cover the additional costs involved.

Large orders

If you would like to place a large order (10 items or more), please contact us at hello@dramante.co.uk and we will get back to you as soon as possible. Further discounts may also be applicable, so please enquire about pricing using the email address provided and we will be happy to help you.

Damaged product upon arrival

If you receive a damaged product, please contact us in the first instance via email at hello@dramante.co.uk we will then investigate this with the courier. In most, if not all cases, damage can occur during the delivery of the product, because the items are always intact before the leave our warehouse. If an outer box is damaged, we will not be liable to refund the customer as this is not in our control and down to the courier. We will however complain to them to ensure it does not happen again. If the actual bottle is damaged we will look to partially refund the customer and raise a complaint with the courier.